Pick up identity card

You can collect your new ID card from the Citizens' Registration Office where you applied for it:

• You can find out when the ID card can be collected when you apply or ask at the Citizens' Registration Office.
• You can find out whether you need to make an appointment to collect it when you apply or ask at the Citizens' Registration Office.
• On presentation of your old ID card, the Citizens' Registration Office will issue you with your new ID card. If you would like to keep your old ID card as a souvenir, you will receive the document back after it has been canceled.
• If you have lost your old ID card in the meantime or it has been stolen, please report the theft/loss.
• Finally, confirm receipt of the new ID card with your signature.
• You can also authorize an authorized person who is 16 years or older to collect it. This person must identify themselves and present a written authorization for collection.

Alternatively, you can choose the fee-based option of having your ID document handed to you in person at the front door when you submit your application:

• When handing over your ID card at the front door, you must present a valid ID document - a valid passport or temporary passport. Your old ID card will be invalidated at the time of application and will no longer be available for this purpose. You will be informed at the time of application to what extent it will also be possible to identify yourself at the front door with a driving license card or a health insurance card containing a photograph.
• If you would like information on the expected delivery date, the delivery service provider will send you an e-mail on the expected delivery date.
• If you are not at home at the time of delivery, the nearest post office will keep the consignment with the ID document for a maximum of 7 working days for collection. If you do not collect the item with the ID document there within this period, the item will be forwarded to your local authority. They will keep the ID document until it is collected.

Please contact the identity card authority in your place of residence.

You have applied for an ID card, which is ready for collection.

• Your old identity card (exception: old identity card is no longer available due to loss or theft)
• In case of representation:
  • Power of attorney to collect an identity card
  • ID document of the person collecting the card

• Law on identity cards and electronic proof of identity (Personalausweisgesetz - PAuswG)
• Ordinance on ID cards, eID cards for EU citizens and nationals of the European Economic Area and electronic proof of identity (ID Card Ordinance - PAuswV)
• General Administrative Regulation on the Implementation of the Identity Card Act and the Identity Card Ordinance (PAuswVwV)

If your ID card is stolen or lost, you must report this to a citizens' office or the police. You can also block the online function of your ID card yourself by calling the blocking hotline.

• Information on the ID card with online ID function on the website of the Federal Ministry of the Interior (BMI)
• Information on the ID card with online ID function on the ID card portal of the Federal Ministry of the Interior (BMI)
• Information on the application, costs and collection of the ID card on the ID card portal of the Federal Ministry of the Interior (BMI)
• Information on blocking the ID card in the event of loss on the ID card portal of the Federal Ministry of the Interior (BMI)

07.08.2025