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mixins.searchInfo_searchTermOfficial registration confirmation Issue

Official registration confirmation Issue

Source: Serviceportal Rheinland-Pfalz

After registering or deregistering with the registration office, you will receive written confirmation in the form of an official registration confirmation.

The official registration confirmation contains your surname, first names, doctor's degree, date of birth, date of moving in or out, date of registration or deregistration, address and an indication of whether it is your sole, main or secondary residence.

Complete online

Your responsible office:

Bürgerservice

From 01.05.2025, only digital photos may be used to apply for passports and ID cards.

You can take a photo at a self-service terminal in the Citizens' Service Center in Stadthaus Kaiserstrasse. If you have an appointment at one of the local administrations from May onwards, you must have a digital photo taken beforehand in a photo studio or drugstore. We are no longer allowed to use printed photos. We will not be able to process your application without a digital photo and a new appointment will have to be made.

Appointments can only be made online, except for the following services in the Citizens' Service at counter 20:

- Registration certificate/life certificate
- Collection of ID documents
- Activation of the online function and PIN change of the ID card
- PIN change of the electronic residence permit (but no activation. This is only possible at the foreigners authority)
- Change of address for ID documents
- Change of vehicle registration document
- Tax ID

Citizens' Registration Office: Online appointment booking

Online services of the Mainz city administration

Address

Kaiserstraße 3–5
55116 Mainz
Remark:
Kaiserstraße townhouse (Lauteren wing)

Postal address

Postal address 3620
55026 Mainz

Contact

Telephone

06131 123820

Fax

06131 122775

Opening hours

Appointments are only possible by appointment. Make an appointment online

The opening hours of the Citizens' Service in the Citizens' Office are

Monday: 8 am to 12.30 pm and 2 pm to 6 pm
Tuesday: 8 am to 12.30 pm and 2 pm to 5 pm
Wednesday: 7.30 am to 1 pm
Thursday: 7.30 am to 1 pm
Friday: 7.30 am to 1 pm

Appointment customers should present the appointment confirmation sent to them by email at the information desk. They will then be granted admission. Please arrive on time for your appointment, i.e. not too early, but also not late. This is the only way to guarantee the security measures.

Please note that almost all services can also be provided at the local offices.

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