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mixins.searchInfo_searchTermApply for a new identity card if lost

Apply for a new identity card if lost

Source: BUS Rheinland-Pfalz

You can report the loss

  • at any identity card authority, usually the local citizens' registration office, or
  • at any police station.

You must also apply for a new identity card if you are over 16 and do not have a valid passport, i.e. a passport or temporary passport. You can do this at the Bürgeramt at your main place of residence.
If you do not apply for your identity card at your main residence, you need an important reason. In addition, a surcharge of EUR 13.00 will be added to the fee. If you contact your chosen Bürgeramt beforehand, you can find out whether and to what extent the Bürgeramt recognises your reason.
In the event that you recover your identity card, you must report this personally to your identity card authority. Only when you have officially reported your identity card as "found" will a corresponding entry in the police records be deleted.
Provided you have not applied for a new identity card, you can continue to use your identity card, which has been reported as found, in Germany without restriction until the end of its validity.


Your responsible office:

Bürgerservice

From 01.05.2025, only digital photos may be used to apply for passports and ID cards.

You can take a photo at a self-service terminal in the Citizens' Service Center in Stadthaus Kaiserstrasse. If you have an appointment at one of the local administrations from May onwards, you must have a digital photo taken beforehand in a photo studio or drugstore. We are no longer allowed to use printed photos. We will not be able to process your application without a digital photo and a new appointment will have to be made.

Appointments can only be made online, except for the following services in the Citizens' Service at counter 20:

- Registration certificate/life certificate
- Collection of ID documents
- Activation of the online function and PIN change of the ID card
- PIN change of the electronic residence permit (but no activation. This is only possible at the foreigners authority)
- Change of address for ID documents
- Change of vehicle registration document
- Tax ID

Citizens' Registration Office: Online appointment booking

Online services of the Mainz city administration

Kaiserstraße 3–5
55116 Mainz
Remark:
Kaiserstraße townhouse (Lauteren wing)
Postal address 3620
55026 Mainz
06131 123820
06131 122775

Appointments are only possible by appointment. Make an appointment online

The opening hours of the Citizens' Service in the Citizens' Office are

Monday: 8 am to 12.30 pm and 2 pm to 6 pm
Tuesday: 8 am to 12.30 pm and 2 pm to 5 pm
Wednesday: 7.30 am to 1 pm
Thursday: 7.30 am to 1 pm
Friday: 7.30 am to 1 pm

Appointment customers should present the appointment confirmation sent to them by email at the information desk. They will then be granted admission. Please arrive on time for your appointment, i.e. not too early, but also not late. This is the only way to guarantee the security measures.

Please note that almost all services can also be provided at the local offices.

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