Apply for a new ID card if you lose it
Source: Serviceportal Rheinland-PfalzYou can report the loss of your identity card
- to any identity card authority, usually the local citizens' office, or
- the police.
You must also apply for a new ID card if you
- are over 16 years old, are registered in Germany and
- do not have a valid passport document, i.e. a passport or temporary passport.
You can apply for a new ID card at the citizens' office at your main place of residence.
All ID cards automatically have the online ID function. This function is generally activated for ID cards issued from July 2017 onwards. This allows you to identify yourself to authorities and companies for online services with a high level of trust as soon as you have set a six-digit PIN of your choice. You may use the online ID card after your 16th birthday.
When you apply for your ID card, the prints of your two index fingers are stored on the chip of the card. Children under the age of 6 are excluded from this regulation.
In the event that you find your ID card again, you must report this in person to your ID card authority. Only then will an entry be deleted by the police.
If you have not applied for a new ID card, you can continue to use your ID card within Germany without restriction until it expires.
If you wish to report the loss of your ID card:
- Report the loss to an identity card authority, usually the citizens' office, or to the police. You can report the loss in person. Many local authorities also offer a digital option for reporting the loss.
If you want to apply for a new ID card after losing it, proceed as follows:
- You make an appointment at your local citizens' office.
- If you do not apply for your ID card at your main place of residence, you will need an important reason and will have to pay a surcharge on the fee.
- You bring the necessary documents with you.
- You pay the fee
- Your fingerprints will be taken on site for storage in the chip of the ID document.
- You will immediately receive a new one-time PIN to make your online ID function ready for use with the newly requested ID card. You decide yourself when you want to use this option.
- Your Citizens' Office will inform you when you apply when you can collect your ID card.
- Alternatively, in many cases you can have the ID document sent to your home address by post and handed over in person at the front door if you are 16 years or older.
Please contact the identity card authority in your place of residence.
- You have lost your identity card and have reported this accordingly.
- biometric digital passport photo: taken on site at the authority or by a registered domestic photo service provider, e.g. a photographer
- if available and not yet validated: passport
- if no valid passport is available: Birth certificate or marriage certificate
- if available: police report of loss
- for children under the age of 16: if applicable, a declaration of consent from the custodial parent who is not present
- if there is only one parent or legal guardian, additional proof of custody
- if available: valid or already expired children's passport
Fee: 37,00 EURPayment in advance: yeshttps://www.gesetze-im-internet.de/pauswgebv/BJNR147700010.htmlFür antragstellende Personen ab 24 Jahren.
Fee: 22,80 EURPayment in advance: yeshttps://www.gesetze-im-internet.de/pauswgebv/BJNR147700010.html
Fee: 10,00 EURPayment in advance: yeshttps://www.gesetze-im-internet.de/pauswgebv/BJNR147700010.html
Fee: 13,00 EURPayment in advance: yeshttps://www.gesetze-im-internet.de/pauswgebv/BJNR147700010.html
Fee: 30,00 EURPayment in advance: nohttps://www.gesetze-im-internet.de/pauswgebv/BJNR147700010.html
Fee: 6,00 EURPayment in advance: yeshttps://www.gesetze-im-internet.de/pauswgebv/BJNR147700010.html
Fee: 15,00 EURPayment in advance: yeshttps://www.gesetze-im-internet.de/pauswgebv/BJNR147700010.html
Fee: free of chargehttps://www.gesetze-im-internet.de/pauswgebv/BJNR147700010.htmlEine Gebührenreduzierung oder -befreiung ist unter bestimmten Voraussetzungen möglich.
You must report the loss as soon as possible.
Period of Validity: 6 YearsGeltungsdauer Ihres Personalausweises, wenn Sie den Personalausweis im Alter von unter 24 Jahren beantragen.
Period of Validity: 10 Years
From the time of application, it usually takes at least 2 weeks until you can collect your identity card from the Bürgeramt.
If you lose your ID card, you can also block the online function yourself by calling the blocking hotline.
25.06.2025
Your responsible office:
Bürgerservice
Der Bürgerservice der Landeshauptstadt Mainz bietet eine Vielzahl von Dienstleistungen für die Bürger:innen an. Dazu gehören unter anderem die Ausstellung von Meldebescheinigungen, Ausweisdokumenten, Beglaubigungen von Dokumenten und Urkunden sowie statistische Erhebungen.
Address
55116 Mainz
Remark:
Stadthaus Kaiserstraße Lauteren-Flügel
Postal address
55026 Mainz
Contact
Telephone
Fax
Opening hours
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Die Öffnungszeiten des Bürgerservices im Bürgeramt sind:
Montag: 8 Uhr bis 12.30 Uhr und 14 Uhr bis 18 Uhr
Dienstag: 8 Uhr bis 12.30 Uhr und 14 Uhr bis 17 Uhr
Mittwoch: 7.30 Uhr bis 13 Uhr
Donnerstag: 7.30 Uhr bis 13 Uhr
Freitag: 7.30 Uhr bis 13 Uhr
Terminkunden legen bitte die ihnen per E-Mail übermittelte Terminbestätigung am Informationsschalter vor. Dann wird ihnen Einlass gewährt. Bitte erscheinen Sie pünktlich zu Ihrem Termin, d.h. nicht zu früh, aber auch nicht verspätet. Nur so können die Sicherheitsmaßnahmen gewährleistet werden.
Bitte beachten Sie, dass fast alle Dienstleistungen auch in den Ortsverwaltungen erbracht werden können.
Contact person
Responsible for:
Responsible for:
Responsible for:
Telephone
room
Responsible for:
Address
55116 Mainz
Remark:
Stadthaus Kaiserstraße Lauteren-Flügel
Postal address
55026 Mainz
Telephone
room
Responsible for:
Responsible for:
Responsible for:
Responsible for:
Postal address
55026 Mainz
Address
55116 Mainz
Remark:
Stadthaus Kaiserstraße Lauteren-Flügel
Telephone
room
Responsible for:
Postal address
55026 Mainz
Address
55116 Mainz
Remark:
Stadthaus Kaiserstraße Lauteren-Flügel
Telephone
room
Responsible for:
Responsible for:
Responsible for:
Responsible for:
Telephone
room
Responsible for:
Responsible for:
Responsible for:
Responsible for:
Responsible for:
Responsible for:
Address
55116 Mainz
Remark:
Stadthaus Kaiserstraße, Kreyßig-Flügel
Postal address
55026 Mainz
Telephone
room
Responsible for:
Postal address
55026 Mainz
Address
55116 Mainz
Remark:
Stadthaus Kaiserstraße Lauteren-Flügel
Telephone
room
Responsible for:
Responsible for:
Responsible for:
Postal address
55026 Mainz
Address
55116 Mainz
Remark:
Stadthaus Kaiserstraße Lauteren-Flügel
Telephone
room
Responsible for:
Responsible for:
Telephone
room
Responsible for:
Responsible for:
Responsible for:
Telephone
room
Responsible for:
- Mainz (kreisfreie Stadt):
- Apply for a new ID card if you lose it
- Apply for a passport
- Apply for a second passport
- Apply for a temporary identity card
- Apply for a temporary passport
- Apply for an identity card as a person under 16
- Extended registration certificate issuance
- Have your identity card changed
- Simple information from the population register
Telephone
room
Responsible for:
Responsible for:
Postal address
55026 Mainz
Address
55127 Mainz
Remark:
Ortsverwaltung Mainz-Drais