Submitting a complaint about a statutory social insurance institution that is not state-owned

• If possible, submit the complaint in writing to the competent supervisory authority.
• You will receive confirmation of receipt.
• The supervisory authority will examine your complaint.
• If necessary, the social insurance institution concerned will be asked to comment on your complaint.
• The supervisory authority will then check the statement and all associated documents for legal violations.
• Once the supervisory review has been completed, you will receive a reply with the result of the review.

If you have any complaints about the Rhineland-Palatinate state statutory health and long-term care insurance funds, i.e. the AOK Rheinland-Pfalz/Saarland, the BKK Pfaff and the BKK EVM, please contact the State Office for Social Affairs, Youth and Care.

If you have any complaints about the Rhineland-Palatinate Accident Insurance Fund, please also contact the State Office for Social Affairs, Youth and Care.

For complaints about the German Pension Insurance Rhineland-Palatinate, please contact the Ministry of Labour, Social Affairs, Transformation and Digitization.

If you are not dealing with a state-owned insurance provider, the complaint should be addressed to the Federal Social Security Office.

You do not agree with a decision made by your regional statutory social insurance provider.

• none, a written description of the facts is useful
• If required, further documents, for example a decision from the social insurance provider such as a notice or a letter

In Rhineland-Palatinate, a brief written and comprehensible description of the reason for your complaint is required. This can be done by letter or e-mail. If you have documents that contribute to a better understanding of the facts of the case, you should enclose a copy or pdf file of these.

You do not have to observe a deadline.

• §§ Sections 87-90 of the German Social Code - Fourth Book (SGB IV)

• There is no right of appeal against the supervisory authority's decision.
• Please note the statutory deadlines for lodging an appeal or filing a complaint regarding the decision of the state social insurance institution with which you disagree.
  

The examination of the complaint does not constitute legal advice, nor does it replace an objection or legal action against the administrative decision of your regional social insurance institution.

Your regional social insurance institution indicates the supervisory authority responsible for it on its website in the legal notice under Supervisory authority.

If the area of responsibility of the statutory social insurance institution extends beyond the territory of a federal state (federally indirect social insurance institution), the Federal Social Security Office is the competent supervisory authority.

22.11.2023